The customer had known there was a leak from his shower above the kitchen ceiling. If they had called a plumber when they first noticed the wet patch a quick and inexpensive repair could have been carried out.
unfortunately he did not, and now has the headache of having to get this very large hole in his ceiling repaired adding hundreds of pounds to the bill.
if you have plumbing issues in your property don't ignore them and call a plumber to help rectify the problem and advise you on any additional points that might need to be considered.
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